TIP Technology

At the center of TIP's technology is the TIP Intelligence Engine—the centralized AI-enabled hub that orchestrates data flow, and seamlessly routes requests to the right experts at the moment of need.

By opening knowledge silos, TIP transforms fragmented organizational knowledge into an accessible, collective network.

Intelligent Request Routing: When a team member submits a request, TIP analyzes the request, and routes the request to the individual best equipped to address it.
Dynamic Knowledge Loops: Continuous request-and-reply pathways ensure expert insights flow back into the system, building an ever-evolving, single source of organizational knowledge.

Intelligent Expert Discovery and Precision Routing

TIP Intelligence Engine's flow of steps for connecting the right expertise to the right need:

Step 1: Request Arrives

A user or team submits an expert request, defining the question, challenge, or support needed.

Step 2: Analyze Context

The TIP Intelligence Engine utilizes AI to analyze key content and factors —including subject matter, complexity, urgency, and required skills.

Step 3: Expertise Matching

The engine utilizes AI to identify qualified individuals based on credentials, experience, and past contributions.

Step 4: Expert Ranking

Candidates are prioritized using a multi-factor score that balances skill relevance, historical performance, and real-time availability.

Step 5: Dynamic Routing to Expert
One or more of the highest-ranked experts are selected by the user. The request is dynamically routed to selected user(s). This ensures that the right expertise is quickly connected to the need, reducing time-to-resolution and improving outcomes. As a result, human expertise is networked together for optimizing organizational efficiency. Credit may optionally be given to an expert responding to the request.